Protection & Complaints


Other Consumer Problems

Consumer Protection Information

Publications on many consumer topics, including Seniors' issues.

Oregon Attorney General's Consumer Hotline

A hotline for consumers with questions or complaints about business practices. Also, how to file a consumer complaint online.

Unlawful Trade Practices

Information about things sellers can't do when you buy or rent consumer goods or services.

10 Things You Can Do to Avoid Fraud

Provides consumers with 10 tips for avoiding mass marketing fraud.

Telemarketing Scams

Information about common telemarketing scams.

Prize Offers

Information about prize scams and laws that help protect consumers against fraudulent sweepstakes and prize offers.

Charitable Donations

Information about charitable giving and steps you can take to help ensure that the money you donate goes to worthwhile causes.

Don't Pay to Borrow Your Own Money

Do you really have to get cash from your tax refund today? Beware! Many "Fast Cash Refunds," "Express Money," or "Instant Refunds" are really LOANS. Don't pay loan fees and interest to borrow your own tax refund money.

Oregon Insurance Complaints

Information about auto, health and other insurance in Oregon and how to file a consumer complaint against an insurance company or agent.

Avoid Coronavirus Scams

Scammers are taking advantage of fears surrounding the Coronavirus (COVID-19). Here are some tips for avoiding these scams.

Insurance Help in Oregon

Information about insurance in Oregon, with a team of consumer advocates who can help answer your insurance questions. This division of the state's Department of Consumer and Business Services is headed by the state's Insurance Commissioner.

NW Natural Bill Discount Program

The NW Natural Bill Discount Program for income-qualifying customers in Oregon can save you 15% to 40% on your monthly gas bills. The application takes only a few minutes to complete and can be done online, by email, post mail, or over the phone. Learn more here.

Oregon Money Management Program

Need help getting fiscally fit? The Oregon Money Management Program of Easter Seals of Oregon can help you with FREE help from a personal Money Coach. Help with banking, budgeting, credit cards, debt management, finding resources, organizing, planning and saving money.

How to File a Consumer Complaint

How to file a consumer complaint with the State of Oregon. Includes links to forms in English and Spanish.

Small Claims Court

This information page from the Oregon State Bar includes a video that explains the process of taking your case to Small Claims Court.

Accessibility to Oregon Courts

Information about requesting accommodation for disabilities in order to use the state court system's services or facilities.

How to Serve (Deliver) Legal Papers in Oregon

The person who files a legal matter must make sure that notice of the case is “served” (or delivered to) the other side. This booklet tells you how, where, and when to do it, who can do it, and why.

Self-Help Resources and Links from the Oregon Judicial Department

This page has links to resources for users who want to learn more about the law and courts, or want to represent themselves in a legal matter. Self-help information is not legal advice. To understand and protect your legal rights, you should consult an attorney.

Small Claims Filing Instructions for Plaintiffs

Small claims are filed to resolve disputes without a lawyer. These instructions tell you how to file a claim if you are the plaintiff (person bringing the case to court).

Information and Resources about Public Health and Coronavirus (COVID-19)

Information and resources about Coronavirus (COVID-19) for concerned Oregonians.

Protect Yourself Financially from the Impact of the Coronavirus

Information and resources from the Consumer Financial Protection Bureau. As you plan for the potential impact of the Coronavirus, there are a number of steps that you can take to help protect yourself or a loved one financially, both in the short and long term.

Funerals - A Consumer Guide

Information about funeral arrangements and consumer rights.

Traffic Debt Relief and Driver License Reinstatement Opportunity

On December 21, 2022, Governor Brown used her clemency powers to “remit”, or forgive, all the fines associated with minor traffic violations for about 7,000 Oregonians. The governor’s order tells courts across the state to wipe the debts off the books and notify the Oregon DMV that any suspension related to the debt should be lifted.

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