City of Portland Ombudsman
Our office responds to members of the public, businesses, and City of Portland employees to impartially resolve and investigate complaints about City of Portland services and practices. The Ombudsman is an independent advocate for a fair, reasonable and just City government.
The Ombudsman's Office may be able to help if you have been treated unfairly or harmed by a City of Portland bureau and haven't been able to resolve the issue on your own. We can conduct independent, impartial investigations and make recommendations to City bureaus. The Ombudsman may also be able to help resolve your complaint in other ways.
Eligibility Criteria
Area(s) Served
Multnomah County
Legal Issue Areas
Crime Victims' Rights, Government Benefits, Health and Safety, Housing, Money, Debt, and Consumer Issues
General Contact Info
1221 SW 4th Ave, Portland, OR 97204
(503) 823-0144
Get Service
How to get help
Online
By email
Please include what your complaint is about and the best way to reach you.
By phone
(503) 823-0144
Monday to Friday, 8 a.m. - 5 p.m.
Voicemails can be left outside of working hours.
In person
1221 SW 4th Ave, Portland, OR 97204
Tuesday to Thursday, 8 a.m. - 5 p.m.
The Ombudsman's office recommends calling 503-823-0144 to make an appointment before coming in person, though this is not required.